YMCA Holiday Programmes Important Information and Terms and Conditions.
PLEASE NOTE: Signing this form means agreeing to these terms and conditions.
GENERAL TERMS AND CONDITIONS
YMCA holiday programmes are designed to provide an enriching and challenging environment where participants can learn about themselves, others and the environments around them. The YMCA has strict operating procedures and we do everything we can to ensure the safety of our participants. If your child needs medication to be administered by our staff then a separate medication consent form must be signed by the parent/caregiver. There is always some form of risk involved in an activity and accidents can occur. An ambulance will be called in the case of an emergency which is beyond the programme staff capabilities.
You will receive an email explaining any important information and programme details approximately one week prior to the programme start date.
Children may be transported to or from a YMCA site in conjunction with scheduled activities or for the health and safety of a child.
The YMCA is not responsible for any loss of valuables brought to the programme by a participant.
LATE PICK – UPS
In the instance that a parent or caregiver is going to be late (after 5pm) please ring the facility to notify staff of a late pick-up. A 15 minute grace period will be given in all late pick up instances. If a child is not picked after the 15 minute grace period, a $15 late fee will be applied, and an additional $15 will be payable every 15 minutes or part thereof that the child is not collected. If late pick up is a continued issue the YMCA reserve the right to refuse the participant onto programme.
The details collected on this form are used by the YMCA to process registrations and are stored securely on a database. This information will be accessible to YMCA staff. Oranga Tamariki, Police and the Ministry of Social Development may access this information for the purpose of an audit. If any details change the YMCA must be contacted immediately. If at any time during the enrollment process the Children’s Services Manager deems the participant’s behavior/history beyond our staff capabilities – the YMCA holds the right of refusal of any participant.
The YMCA may take photographs of participants for use in promotional material, our website, and brochures or for local newspaper articles.
If you do not want your child’s images used please inform the Children’s Services Manager on (03) 366 0689.
Full payment is required prior to programme start, and subsidies will be refunded as they are paid to the YMCA. If this presents substantial financial difficulty please contact the Children’s Services Manager on (03) 366 0689.
If you are registering a student who is not a NZ resident or citizen the cost of the programme will be 50% more than the advertised price. This is due to the fact programme prices are subsidized for the local community, by local community and the NZ government. Please do not be offended if we ask for proof of visa status.
Enrolments close at 4pm on the Thursday prior to the programme commencing. Late enrolments can only be accepted by the Children’s Services Manager and may incur a late enrolment fee.
All our school holiday programmes require two weeks (14 days) notice if a refund is to be issued. In the case of a refund there will be an administration charge of $50 per programme. Overnight camping programmes (Wainui Park, Ski camp and Alpine Adventure) require four weeks (28 days) notice if a refund is to be issued. There will be an administration charge of $75 for Wainui Park and Alpine Adventure and $150 for Ski Camp.
If you are unable to attend at short notice due to serious illness, injury or a family emergency please discuss your options with the Children’s Services Manager.
The YMCA has a very clear behavioural management policy and under no circumstances do we tolerate physical or verbal bullying, violence, racism or continued negative behaviour. The YMCA 4 key values of Respect, Responsibility, Honesty and Caring underpin how we operate our programmes and are used to ensure individual and group behaviour is appropriate.
All behavioural issues will be dealt with fairly and evenly. If negative behaviour continues parents/caregivers will be contacted and a behaviour management contract will be established. If this contract is broken participant/s will be asked to leave the programme immediately with no refund given. The YMCA has the right to remove any child at any time if they deem appropriate.
It is the responsibility of the parent/s and/or caregiver to ensure their child/ren are aware of this and that their behaviour is their individual responsibility.
Behaviour management is much more affective when the YMCA staff and parents/caregivers work together. Please inform us if there are any special details around this issue.
SICK / INJURED PERSON PROCEDURES
If your child/ren will be absent from the programme for any reason please ring (03) 366 0689 to inform us. If we do not receive an explained absence, caregivers will be contacted. If your child/s are sick or have an infectious illness (vomiting, diarrhea, chicken pox etc.) they are not allowed to attend the programme. In compliance with the ministry of health here must be a period of 48 hours clear from vomiting or diarrhea before your child is able to attend programme again. We will attempt to contact all families on the programme and warn them if a participant is sick with an infectious illness.
If your child is sick or injured the YMCA will care for and keep your child safe and comfortable. We will contact you if this occurs. If your child is sick or injured you authorize the YMCA to administer First Aid.
In the event of serious injury or illness the YMCA will attempt to contact a parent/caregiver to approve medical attention. If no contact can be made medical attention will be sought in consultation with a registered medical practitioner.
Any cost associated may be passed onto the parent/caregiver.
YOUTH PROGRAMME SUPPORT
Please be aware that some of our programmse will engage with children under the age of 18 who will be working in a volunteer support worker capacity. These young volunteers will be observed and supervised at all time and there will be fully trained staff onsite.
We appreciate feedback on our programmes. However, if you would like to lodge a complaint, there will be forms available at each programme location on the information board. The complaints process will also be on the information board. We also have a feedback and complaints process on our website here.
Payment is required at the time of booking. Places are NOT confirmed until payment has been made. Payment plans are available if required. Please discuss your payment options with the Children’s Services Manager on (03) 366 0689.
If payment is not made by 3 days from the programme start date, your place(s) on the programme will be cancelled.
YMCA Christchurch would like to thank everyone who plays a role in the running of our programmes. Specifically the Ministry of Social Development for its significant contributions.