Please Note: Signing up to our school holiday programmes means you agree to these terms and conditions.
1.GENERAL TERMS AND CONDITIONS
Children may be transported to or from a YMCA site in conjunction with scheduled activities or for the health and safety of a child.
The YMCA is not responsible for any loss of valuables brought to the programme by a participant.
If you are registering a student who is not a NZ resident or citizen the cost of the programme will be 50% more than the advertised price. This is due to the fact programme prices are subsidized for the local community, by local community and the NZ government. Please do not be offended if we ask for proof of visa status.
By agreeing to these terms and conditions, I understand that if only a partial payment is approved by Work and Income any outstanding balance must be paid within 7 days of notification from Work and Income and/or YMCA Christchurch.
Failure to do the above will result in losing this waiver option for the next holiday programme.
Payment is required at the time of booking. Your booking is NOT confirmed until payment has been made.
If you have any outstanding balance from previous holiday programmes, you will be unable to book future programmes until this is cleared.
Please be aware, you have 30 days from the end of holiday programmes to clear any outstanding accounts, unless organised with the Children Services Supervisor. If you fail to clear any outstanding accounts, your balance owing will be passed on to a collection agency. You agree that all associated collection agency fees will be passed on to you.
Payment plans are available if required. Please discuss your payment options with the Children’s Services Supervisor on (03) 9632824.
All our school holiday programmes require two weeks (14 days) notice if a refund is to be issued. In the case of a refund there will be an administration charge of $50 per programme.
Overnight camping programmes (Wainui Park, Ski camp and Alpine Adventure) require four weeks (28 days) notice if a refund is to be issued. There will be an administration charge of $75 for Wainui Park and Alpine Adventure and $150 for Ski Camp.
Individual days on week long programmes will not be refunded. (eg. If you collect a child on Thursday you will not be refunded for the missed Friday.)
If you are unable to attend at short notice due to serious illness, injury or a family emergency please discuss your options with the Children’s Services Supervisor.
The YMCA has a very clear behavioural management policy and under no circumstances do we tolerate physical or verbal bullying, violence, racism or continued negative behaviour.
All behavioural issues will be dealt with fairly and evenly. If negative behaviour continues parents/caregivers will be contacted and a behaviour management contract will be established. If this contract is broken participant/s will be asked to leave the programme immediately with no refund given. The YMCA has the right to remove any child at any time if they deem appropriate.
It is the responsibility of the parent/s and/or caregiver to ensure their child/ren are aware of this and that their behaviour is their individual responsibility.
Please see the YMCA website for our Behavioural Management Flow Chart.
7.SICK / INJURED PERSON PROCEDURES
If your child/ren are sick or have an infectious illness (vomiting, diarrhoea, chicken pox etc.) they are not allowed to attend the programme. In compliance with the Ministry of Health there must be a period of 48 hours clear from vomiting or diarrhoea before your child is able to attend programme again.
We will attempt to contact all families on the programme and warn them if a participant is sick with an infectious illness.
If your child is sick or injured you authorize the YMCA to administer First Aid.In the event of serious injury or illness the YMCA will attempt to contact a parent/caregiver to approve medical attention. If no contact can be made medical attention will be sought in consultation with a registered medical practitioner.
An ambulance will be called in the case of an emergency which is beyond the programme staff capabilities.
Any cost associated may be passed onto the parent/caregiver.
If your child needs medication to be administered by our staff then a separate medication consent form must be signed by the parent/caregiver.
8.YOUTH PROGRAMME SUPPORT
Please be aware that some of our programmes will engage with children under the age of 18 who will be working in a volunteer support worker capacity. These young volunteers will be observed and supervised at all time by fully trained staff.
9.LATE PICK – UPS
In the instance that a parent or caregiver is going to be late (after 5pm) please ring the facility to notify staff of a late pick-up. A 15 minute grace period will be given in all late pick up instances. If a child is not picked after the 15 minute grace period, a $15 late fee will be applied, and an additional $15 will be payable every 15 minutes or part thereof that the child is not collected.
If late pick up is a continued issue the YMCA reserve the right to refuse the participant onto programme 10.PHOTOGRAPHS
The YMCA may take photographs of participants for use in promotional material, our website, and brochures or for local newspaper articles.
If you do not want your child’s images used please inform the Children’s Services Supervisor on (03) 366 0689.
All information entered into the YMCA AimyPlus system are stored securely.
YMCA staff, Oranga Tamariki, Police and the Ministry of Social Development may access this information if relevant for any child protection matters or audit purposes.
If any details change the YMCA must be contacted immediately.
If at any time during the enrolment process the Children’s Services Manager deems the participant’s behaviour/history beyond our staff capabilities – the YMCA holds the right of refusal of any participant.
We appreciate feedback on our programmes. If you would like to make a formal complaint there will be a copy of the complaints process on the information board at each programme site. We also have a feedback and complaints process on our website here.
YMCA Christchurch would like to thank everyone who plays a role in the running of our programmes. Specifically the Ministry of Social Development for its significant contributions.